Response to recent newspaper article

Dear family and community members,

A recent newspaper article about another local nursing home briefly made a comment about other area LTC facilities, including Heritage Park Care & Rehab.  I just wanted to take a minute to speak with you about this comment.  As the Administrator of this facility, I think it is important that you hear all of the facts about us, in the most transparent manner possible.

The article stated that state surveyors had placed Heritage Park on ‘conditional status‘ for a 31-day period after finding that our bed rails could be unsafe for patients.  This is factually correct, but certainly does not tell the whole story.

This finding occurred last March, and please know that as soon as it happened, we immediately made changes to all of our bed rails to make sure they are the safest possible for our patients.

Because of our strong survey track record, last March the Agency for Health Care Administration (AHCA) asked us if it could use our facility to train new nursing home state surveyors.  Naturally, we obliged.

During this training, AHCA examined our bed rails.  Please know that no resident injury occurred related to these rails, but because AHCA believed there was potential for harm with the rails, AHCA placed us on ‘conditional status.’  This means that the facility is now subject to surveys by the state every six months for a period of two years.

Our annual state survey was conducted in Sept. 2012, and we were found to be deficiency free.

We are not perfect at Heritage Park, but we do strive to provide high-quality care and safe environment for our patients – your loved ones. And, when we make a mistake, we work as quickly as possibly to fix it.

If you have any questions or concerns, please do not hesitate to contact me or come visit any time – we would be more than happy to give you a tour. I can be reached by phone at (941) 792-8480 or via e-mail,

I look forward to hearing from you.


Katie Berzowski, CEO
Heritage Park Care & Rehab